Your site may look fine while the enquiry form has stopped delivering, the CMS cannot update or a renewal sits in an account nobody controls. Website support should test the parts that let customers reach you and the parts you need to maintain.
We can review an existing site, fix an agreed fault or scope ongoing care. Tell us the address and what has changed. If a rebuild is more sensible, we can discuss that after the current platform and its limits are known.
The site needs more than a visual check
A visitor sends an enquiry and sees a success message, but the business never receives it. A page works on a desktop and loses its button on a phone. An old plugin fails after an update. These problems require different checks across the site, hosting and connected services.
Support can also address broken links, outdated content and ownership gaps. We establish what the business can already edit and what depends on code or another provider.
Find the platform and the problem
Tell us the website address, the platform if you know it and what has stopped working. We establish access to the CMS, hosting and domain without asking you to put passwords in the enquiry form.
An error after a plugin update needs a different fix from a form that sends to an old inbox. We review recent changes and available backups before touching the live site.
Platforms we support
Most small business sites run on WordPress, often with WooCommerce for online orders. We also support Shopify, Wix and Squarespace sites, and custom sites built on Next.js.
WordPress sites need regular plugin, theme and core updates, and an update can break a form or a page. We take a backup first, update in a sensible order and check the important pages and forms afterwards.
Agree on what maintenance includes
A maintenance arrangement should name the platform, included tasks, update process and responsibilities. Content edits, hosting bills, paid plugins and emergency work should be clear in the quote.
Single fixes start from $79 an hour ex GST. An ongoing care arrangement is quoted from the platform, plugins and updates it includes, because a small brochure site and a shop handling orders need different work.
Keep changes recoverable
Where the platform allows it, changes can be checked in a separate environment before release. We verify important forms and pages after an update. Backups need a known restore process, and the business should retain ownership of its domain and hosting.
If a rebuild is the better option, we discuss URL preservation and a migration plan before replacing the site.
Keep the site, improve it or rebuild it
A content correction or form repair can be a smaller job than replacing the website. If the platform is no longer supportable, the quote should explain the reason and what a replacement changes.
For a rebuild, we inventory useful pages, files and incoming links. Existing search traffic should inform the migration rather than disappear behind a new design. Relevant redirects and content continuity reduce avoidable disruption, although search positions cannot be guaranteed.
What the handover should include
The agreed handover should name the platform, account owners, changes made and checks of important pages and forms. Any update procedure or backup arrangement needs a usable restore process and an owner.
An ongoing care agreement should be explicit about routine updates, content requests, subscription bills and work outside the agreed coverage.
