A workspace you can understand
Microsoft 365, with the details sorted
Perth Microsoft 365 support with Australia wide remote help. Accounts, SharePoint, OneDrive, Teams, DLP and Power Platform, scoped around your business.
Explore Microsoft 365 helpIT help for small business
Small business IT, sorted in Perth
Perth based IT support and websites for sole traders and small teams, with remote help across Australia. Email, Microsoft 365, Google Workspace, security, computers and websites, from $79 an hour ex GST with the fee agreed before work begins.
Perth based, with remote support across Australia. Call 0408 530 303
The tools should work around your business
Same business day replyFrom $79 an hour ex GST, agreed firstYour business keeps every loginNo help desk queue
Find your starting point
What's getting in the way?
You don't need to diagnose it first. Start with the thing you need to get done and we'll work out where the problem sits.
Email's getting in the way
Outlook errors, mail that does not arrive or an account you cannot get into.
See the help availableA computer is slowing work down
A laptop, printer or everyday app needs someone to investigate it.
See the help availableThe team needs a better setup
Business email, shared files, staff access or a planned move to Microsoft 365.
See the help availableThe website needs attention
Updates, broken forms, hosting trouble or a clearer new site.
See the help availableSecurity needs a proper review
Known weaknesses, overdue patches, IT policies or a customer requirement.
See the help availableRepeated work is taking too long
Business applications, useful automation or an AI task that needs a considered scope.
See the help availableNot sure which service fits?Tell us in your own words
Websites that bring in work
A website your customers can use and you can keep
Get a new site, fix the one you have or move it somewhere you control. You own the domain, the site and every login, and old page addresses are kept so existing search traffic isn't thrown away.
Start here
Websites for small business
What a website quote covers, the platforms we work on and a rebuild that kept every old address.
See the website optionsWebsite design
A new or replacement site with clear pages, phone and quote buttons, and content you can edit.
Website designWordPress and website support
Broken forms, plugin updates and fixes for WordPress, Shopify, Wix and Squarespace sites.
Website supportHosting and domains
Find out who controls your domain and hosting, then move or recover them safely.
Hosting and domainsThe bits need to work together
Your business is small. Your IT still matters
Email, files, devices and your website rarely operate on their own. A change in one can affect the work happening somewhere else.
Email and access
Business ownership, sign in and the places your team keeps its work.
Business email support Google WorkspacePeople and their tools
Computers, shared files and the applications needed to do the job.
Business applications Shared filesWebsites and workflows
The public site and the handovers that turn an enquiry into useful work.
Website design App integrationsWe can investigate one part or help plan a broader change. The scope stays tied to the work your business needs.
IT around the work your business doesWhat repeated task takes time, what information does it need and who checks the result?
A task first, a tool second
AI when it has a useful job to do
Work out where AI or automation could help your small business. Start with the task, data and safeguards before choosing tools.
A simple workflow may suit the job better than an AI tool. We can help you compare the options before putting customer data or important decisions into a new system.
Explore AI and automationSecurity you can maintain
Find the gaps. Agree on the fixes
Start with a security concern or a specific requirement. We can review weaknesses, implement agreed changes and document the ongoing responsibilities.
Practical help
Browse the full service directoryThe IT you use every working day
Everyday IT
Small business IT support
Help with email, computers, accounts and software when your small business gets stuck. Start with one problem and agree on the work before it begins.
Scope and next stepsMicrosoft 365
Microsoft 365 support
Perth Microsoft 365 support with Australia wide remote help. Accounts, SharePoint, OneDrive, Teams, DLP and Power Platform, scoped around your business.
Scope and next stepsEmail and accounts
Business email support
Business email support from Perth with remote help across Australia. Fix delivery, set up mailboxes and plan migrations on Microsoft or Google platforms.
Scope and next stepsGoogle Workspace
Google Workspace support
Perth Google Workspace support with Australia wide remote help. Gmail, Drive, users, shared drives and access reviewed around your current setup.
Scope and next stepsEveryday IT
Desktop and laptop support
Help with Windows and Mac computers, printers, updates and everyday faults. Get a clear diagnosis before deciding on repairs or replacement.
Scope and next stepsEveryday IT
Business application support
Troubleshoot the business software your team uses each day. Help with access, errors, configuration and working with the software vendor.
Scope and next stepsHow the work happens
A clear next step before a big change
IT support should leave you with a clearer understanding of your setup. You can start with a single problem or discuss a planned project.
How we workYour business keeps control of its accounts, data and subscriptions.
Describe the situation
Tell us what you wanted to do, what's happening instead and who is affected. You can start with one issue.
Agree on the work
We discuss the investigation, access, likely dependencies and fees. You decide whether to proceed.
Make a considered change
Work is scoped around the business impact. Where a change needs a backup or recovery plan, we establish that first.
Keep a useful handover
You get a clear explanation of what changed, any outstanding work and the access your business needs to retain.
Start with the basics
How much of your IT can you verify?
Who owns the domain? Can important files be restored? Does the website enquiry reach an inbox someone checks? Start with evidence rather than a score that promises everything is fine.
Check your IT basicsKeep a useful record
Questions worth checking
- Does the business own its accounts?
- Can you recover access?
- Are your devices still supported?
- Have you tested a file restore?
- Do website enquiries reach your inbox?
The self check helps you record what you know and what needs attention.
Straight answers
Before you ask for help
A few useful details about scope, remote support and getting started.
Is my business too small for IT support?
No. This service is designed for sole traders and small teams that need IT help but don’t have an internal IT department. You can enquire about one problem or a broader setup.
Can I get help with just one problem?
Yes. Describe what’s happening and we’ll discuss a suitable scope. You don’t need to start with an ongoing support arrangement.
How much does IT support cost?
IT support starts from $79 an hour ex GST. You'll know the scope and fee before any work begins, so the cost is clear before you decide to go ahead. Regular support is quoted from the devices, accounts and cover your business needs.
Can you help remotely?
Many email, software and account issues can be investigated remotely. We’ll confirm whether remote support suits your issue and agree on access before connecting.
Do I need to know the technical details?
No. Tell us what you wanted to do and what went wrong. A screenshot or the exact error message can help, but please don’t send passwords or sensitive customer information.
How quickly will you reply?
Enquiries get a reply the same business day. For something urgent, call Josh C on 0408 530 303.
Who will I be dealing with?
Josh C, who runs A Dark Cloud Creative from Perth. You talk to the person doing the work, from the first call to the handover.
Do you build and look after websites?
Yes. Josh C builds new small business websites and supports existing WordPress, Shopify, Wix and Squarespace sites. You own the domain, the site and every login.
Will my business keep control of its accounts?
Yes. Your domain, email, Microsoft 365 or Google Workspace and website accounts stay in the business's name, and every handover lists who owns each account and how to recover it.
Useful reading
Practical guidesUnderstand the change before you make it
Practical checklist
A practical ASD Essentials guide for small business
A practical way to review access, Microsoft 365, Google Workspace, backups, websites and AI using the new ASD Essentials guidance.
Read the guideIT articleASD Essentials and what small businesses should do
ASD has released Essentials. Here's what changes for small businesses using Microsoft 365, Google Workspace and cloud services.
Read the guidePractical checklistOffice IT access checklist
Record who should reach your office accounts and client files. Use an approved role, a safe test and a clear handover for staff and supplier changes.
Read the guide
Start with one problem
Let's work out the next step
Tell us what you wanted to do and what's getting in the way. You'll know the scope and fee before you decide to go ahead.
Same business day reply · From $79 an hour ex GST · Perth based, with remote support across Australia