Get IT help
You don't need a technical brief. Tell us what your business needs to get done and what is stopping it. One issue is enough to begin, whether it's IT or your website.
- Call 0408 530 303
- Same business day reply to every enquiry
- From $79 an hour ex GST, with the fee agreed before work starts
- You deal with Josh C directly, based in Perth with remote support across Australia
Tell us what you need
- We review your enquiry
Enquiries get a reply the same business day. The reply covers the business impact and anything else needed to understand the problem.
- You talk through the next step
Access, dependencies and the scope are explained before you decide whether to go ahead.
- You agree on the work and fee
Work is charged from $79/hr ex GST and begins after the scope and fee are agreed.
You can send the same details by email. Leave passwords and sensitive customer information out of your message.
hey@adarkcloud.com.auABN 51 765 369 178
A few details help us ask better questions
Send what you know. If you don't have all the details, describe the symptom and we can work out what else is needed.
Read the enquiry checklist- What you're trying to do
For example, receive business email, share a file or fix a website form.
- What happens instead
Include the exact error where possible, with sensitive details removed.
- Who is affected
One device, one account or the whole team can point to different causes.
- What recently changed
A new computer, moved email service or changed password can be a useful clue.