Your work needs to move.Get help with the IT fault
Email will not send, the work computer cannot sign in or someone has lost access? Tell Josh C what is affected. We confirm availability, agree the diagnostic or repair cost and check the result with you. Perth based, with remote help across Australia.
Your enquiry goes to Josh C, who scopes and does the work.
Perth based, with remote support across Australia. Call 0408 530 303
- Scope and cost agreed first
- Work directly with Josh C
- Accounts in your business name
- Perth based, remote Australia wide
For the person who has become the office IT contact
You run the business or keep the office moving, and email, accounts or work computers are getting in the way. You can ask for help with one fault before deciding on ongoing care.
Start with the work that is affected
Tell us the software, number of people affected and whether any access still works. We confirm availability and agree a diagnostic or repair cost before connecting.
Perth based, with remote work across Australia where practical. Site attendance, hardware and licences are separately agreed. Please leave passwords and customer records out of your enquiry.
Start with what stopped working
You can ask for help with one fault. A monthly support plan is a separate decision after the immediate problem is understood.
Included in the agreed scope
- A discussion of the fault, the people affected and the access available
- An agreed diagnostic or repair scope and cost before chargeable work
- Remote support where practical, with any Perth site visit agreed separately
- A written record of what changed, what was checked and any work still needed
Check before booking
Hardware, software licences, onsite attendance and additional faults are extra unless included in your scope. Some faults need diagnosis before a repair can be priced. A callback request is not a confirmed booking.
What your job record should tell you
An illustrative handover, not a client result. The checks and outcome depend on the fault.
- The problem
- Outlook cannot sign in on one work laptop. Web email still works.
- The agreed work
- Check the account and desktop sign in. Agree the diagnostic cost before connecting.
- The handover
- Record the change, test sending and receiving with you, and list anything still to resolve.
From the fault to an agreed next step
We confirm a start date after checking the work and access needed. Your own deadline helps us assess what is practical.
- DescribeTell us what is affected
Say what stopped working, how many people are affected and whether any account still works. Leave out passwords and client records.
- AgreeConfirm availability and cost
Josh checks the next step with you. You approve the diagnostic or repair scope and the charge before work.
- ResolveWork through the fault
We make the agreed changes with your permission and check the result with you. Further work needs your approval.
- HandoverKnow what changed
You get a record of the work and anything still needed. Continuing IT care is optional.
Talk to Josh C
Every job is scoped, done and handed over by Josh C, the founder. The person who answers the phone is the person who fixes the problem.
About Josh and A Dark Cloud Creative- Based in
- Perth, with remote support across Australia
- Phone
- 0408 530 303
- Replies
- Same business day
- Works with
- Microsoft 365, Google Workspace, and Windows and Mac computers
Know the scope and the limits
- You approve the scope and cost before chargeable work. Extra work is agreed separately.
- Your business keeps its accounts and logins. We explain the access needed for the job.
- Availability is confirmed when we reply. We do not promise that every fault can be fixed the same day.
Questions about this service
Do I need a monthly support contract?
No. You can ask for one diagnostic or repair job. We discuss ongoing care separately if it would help.
What does the hourly rate mean?
Work starts from $86.90 an hour including GST ($79 excluding GST). We agree whether the job is hourly or fixed, and any diagnostic charge, before starting. Hardware, licences and onsite attendance are separate unless your scope includes them.
Can you fix it today?
Tell us how urgently the business needs help. We confirm availability before booking. Some faults can be handled remotely, while others need investigation, a vendor or a site visit.
Do you support businesses outside Perth?
Yes. We are based in Perth and provide remote support across Australia where the job allows it. Perth site visits are agreed and priced separately.
What should I send with my request?
The fault, the software or device, how many people are affected and whether anyone can still sign in. Do not send passwords, recovery codes or sensitive customer information.
What does optional ongoing care cost?
Keep It Sorted starts at $49.50 including GST per person monthly, with a minimum of three people ($148.50 including GST monthly). It includes the stated backup and monthly checks and up to thirty minutes of fixes per person. Extra work is agreed separately. Backup coverage and retention are stated in your service scope.
Tell Josh what stopped working
Include the fault, its effect on work and any deadline. We reply the same business day to confirm availability and the next step. Outside business days, we respond on the next business day.
A request does not book chargeable work. We agree the scope and fee before you go ahead.
Call 0408 530 303Choose the service that fits
Microsoft 365 move
A scoped move for a small team, with ownership and handover.
SMB1001 preparation
Check the requirement and prepare the agreed controls and evidence.
Ongoing care is optional. $49.50 inc GST per person monthly, minimum three people ($148.50 inc GST monthly). Backup coverage, support allowances and extra work are agreed in its own service scope.