# Microsoft Teams support [Read the public page](https://www.adarkcloud.com.au/services/microsoft-teams-support) Perth Teams support for meetings, chat, channels and shared files. Australia wide remote help, with Teams Calling scoped separately. Microsoft Teams support investigates meetings, chat, channels and collaboration faults. We check the affected account, device and Microsoft environment before changing settings. External phone calling has its own service scope. Perth based, with remote support across Australia. From $79 an hour ex GST, with the fee agreed before work begins. Call Josh C on 0408 530 303. ## What we can help with - Meeting and device troubleshooting - Teams, channels and membership review - Guest access and collaboration checks - Staff guidance and documented handover A meeting link works for one colleague but another cannot join. A team member can see a channel without being able to open its files. These faults need different checks even though both appear in Teams. A Dark Cloud Creative provides Teams help from Perth, with remote support across Australia. Tell us the task that failed so we can agree on a useful investigation. ## Use the failed task as the starting point Record whether the issue concerns joining a meeting, using audio, accessing a channel or opening a file. Include the time and affected users. Check whether it also occurs in the browser where that is practical. We use that comparison to narrow the investigation rather than making broad changes to the tenant immediately. ## Check the account and meeting equipment The correct business account, available licence and device configuration all affect the result. Microphone permissions and the selected audio device can explain a local problem. A room system or physical network fault may require another approach. We establish those limits when scoping remote work and record any specialist follow up. ## Keep teams and channels understandable Too many overlapping teams can make it difficult to identify where a job belongs. We review the people, work and ownership before proposing a structure. The design should explain who creates a team, manages membership and retains records when a project ends. Channel names alone cannot resolve unclear ownership. ## Review guests and file access An invited guest still needs the intended permissions. Files also have a location and access arrangement behind the Teams screen. We inspect the relevant membership and sharing settings. External collaboration should suit the actual project. We can investigate one failed invitation or scope a broader review of guest access. ## Separate meetings from telephone service Joining a Teams meeting is different from making and receiving ordinary phone calls with a business number. Teams Calling needs an additional review of licences, carrier connectivity and numbers. If you want to replace a phone system, use our Teams Calling service so routing and the changeover are included in the brief. ## Check the work before handing it back The agreed checks should cover the original issue using the affected account and device. For a structure change, staff should be able to find the right team and shared records. The handover records changed settings, known limitations and the person who handles future membership or meeting issues. Larger training requirements can be scoped separately. ## Common questions ### Can you help with microphone or meeting join problems? Yes. We can scope account and device checks after establishing the failed task. Physical equipment faults may need another provider. ### Does Teams support include business phone calling? Phone calling is a separate service scope. We review the phone requirements, licences and provider dependencies through Teams Calling. ### Can you help external guests get access? We can investigate the invitation and relevant permissions. The business needs to approve the intended access before it is changed. ### Can staff outside Perth receive help? Yes. Remote work is available across Australia where the problem can be investigated that way. Access and appointment timing are agreed first. ## Useful next steps - [Teams Calling](https://www.adarkcloud.com.au/services/teams-calling) - [SharePoint and OneDrive support](https://www.adarkcloud.com.au/services/sharepoint-onedrive-support) - [Microsoft 365 support](https://www.adarkcloud.com.au/services/modern-workplace) - [Microsoft guidance on shared files and OneDrive](https://learn.microsoft.com/en-us/sharepoint/deploy-file-collaboration) - [Microsoft 365 setup for a small business](https://www.adarkcloud.com.au/blog/microsoft-365-setup-perth-complete-guide-for-small-business) Reviewed 2026-10-08 - [Ask for IT help](https://www.adarkcloud.com.au/contact) - [Check your IT basics](https://www.adarkcloud.com.au/tools/it-health-check)