# Google Workspace support [Read the public page](https://www.adarkcloud.com.au/services/google-workspace-support) Perth Google Workspace support with Australia wide remote help. Gmail, Drive, users, shared drives and access reviewed around your current setup. Google Workspace support helps a small business manage Gmail, accounts and shared working files. We investigate the current setup and scope changes around the people and records the business needs to retain. Perth based, with remote support across Australia. From $79 an hour ex GST, with the fee agreed before work begins. Call Josh C on 0408 530 303. ## What we can help with - Users, groups and administrator access - Gmail and business domain investigation - Drive ownership and shared drive planning - Migration scope and practical staff guidance An employee leaves and the business discovers that its working documents belong to their account. Or a shared login makes it impossible to remove one person’s access. Those problems need ownership decisions before another folder is created. Our Perth based business offers remote Google Workspace support across Australia. You can keep the platform that suits your team and ask for help with its configuration. ## Keep the business in control of the account Check who owns the domain, subscription and administrator recovery details. An account registered by a contractor should still have a clear business owner. We establish authority and access before investigating. Separate user accounts make staff changes easier to manage than a login shared across the team. The design should suit the work people need to perform. ## Treat email faults as a specific investigation A Gmail access problem, missing message and domain routing issue need different checks. Record the sender, recipient, time and error through an appropriate private method. Our email support service can focus on delivery and mailbox faults. A wider Workspace review can include users, storage and the connected business tools. ## Decide where shared business records belong Personal Drive and shared drives have different ownership arrangements. Where the subscription supports shared drives, they can give team records an organisational home. Permissions still need to reflect the intended audience. We review file locations and current access before suggesting a move. Staff should know where the next document belongs after the change. ## Review external sharing and staff changes A supplier may need one project document rather than a whole folder. Departing staff may have records that need to stay accessible to the business. Establish those decisions before access is removed. The review can address a particular sharing problem or a broader handover process. Retention and recovery requirements need to be stated explicitly. ## Plan a migration around actual records Inventory mailboxes, calendars, files and devices before estimating a move. Check the source system, available access and any information that needs separate handling. A sample can reveal limitations early. Domain changes should follow destination checks. Website forms and other systems that send mail on your behalf belong in the changeover plan. ## Leave usable notes for the next change The handover should record administrator ownership, user access and the file structure agreed. Include outstanding work and a process for new starters or departures. Subscriptions, migration work and ongoing support need clear costs. You should be able to change providers while keeping ownership of the environment and business records. ## Common questions ### Do we need to move to Microsoft 365? No. Support can focus on Google Workspace if it meets your business needs. A platform change should follow a specific requirement. ### Can you help a small team use shared drives? We can review your plan, file ownership and access requirements before scoping the setup. Shared drive availability depends on the subscription. ### Can you migrate existing email to Google Workspace? We can scope the move after reviewing the source, accounts and data. The plan records what moves and any limitations. ### Are you available outside Perth? Yes. We offer remote help across Australia where remote access suits the work. Scope, fees and timing are agreed first. ## Useful next steps - [Business email support](https://www.adarkcloud.com.au/services/business-email-support) - [New business IT setup](https://www.adarkcloud.com.au/services/new-business-setup) - [Backups and recovery](https://www.adarkcloud.com.au/services/backups-and-security) - [Google guidance on shared drives](https://support.google.com/a/users/answer/7212025?hl=en) - [Should your small business move to Microsoft 365?](https://www.adarkcloud.com.au/blog/why-perth-smbs-are-switching-to-microsoft-365-in-2026) Reviewed 2026-10-08 - [Ask for IT help](https://www.adarkcloud.com.au/contact) - [Check your IT basics](https://www.adarkcloud.com.au/tools/it-health-check)