# Desktop and laptop support [Read the public page](https://www.adarkcloud.com.au/services/desktop-support) Help with Windows and Mac computers, printers, updates and everyday faults. Get a clear diagnosis before deciding on repairs or replacement. Desktop support deals with the computer a person uses for work, including software, sign in, updates and connected devices. We investigate the fault and explain whether configuration, repair or replacement is the sensible next step. Perth based, with remote support across Australia. From $79 an hour ex GST, with the fee agreed before work begins. Call Josh C on 0408 530 303. ## What we can help with - Windows and Mac issues - Slow computers and software faults - Printers and peripheral setup - New devices and data handover A laptop that starts slowly, a printer that vanishes or a new device that cannot reach business files can interrupt a full day’s work. Desktop support starts by separating the device fault from an account, app or network problem. We can scope troubleshooting or setup for the Windows and Mac devices your business uses. Physical repairs, replacement hardware and specialist data recovery are separate decisions after the situation is understood. ## Start with a fault you can describe Does the slowdown happen before sign in, when a particular app opens or only during a video call? Does the printer fail for one person or for everyone? These details help avoid changes to the wrong part of the setup. A new starter’s device needs a different review. We check the required accounts, software, file access and connected devices, then agree on what the person must be able to do before the handover. ## Work out what is slowing the device down A slow computer can have several causes. We check the symptoms, available storage, software behaviour and recent changes rather than assuming that more memory will fix it. If the issue only occurs in one app, we investigate that separately. Tell us the device model, operating system and when the slowdown occurs. Physical damage or failing components may need a repair specialist. ## Prepare for changes and replacement Before resetting or replacing a device, identify the files, accounts and software the person needs. Confirm which files have a recoverable copy and which licences can move. A new laptop is not ready for work simply because it turns on. We can scope setup, sign in, updates, business software and the handover. Hardware purchases and physical repairs are agreed separately. ## Keep access and updates manageable Individual accounts, a sensible update process and documented recovery access make future support easier. If several devices need central management, we can review whether your existing tools and licences support it. The aim is a setup the business can maintain. ## Repair, configure or replace A replacement device may be sensible when the hardware cannot support the required software or a repair costs more than the business can justify. It should not be the automatic answer to a slow app or incorrect sign in. Before a reset or replacement, we establish where files live, how they can be recovered and which subscriptions or licences are involved. If a device shows signs of hardware failure, repeated attempts to repair software may be the wrong next step. ## What the handover should include For troubleshooting, the handover should explain the finding, changes and remaining limitations. For a setup, we check the agreed work such as signing in, sending email, reaching files and using required apps. The business should retain its account ownership and recovery information. Disposal or reuse of the old device needs a separate decision about business data. ## Common questions ### Do you repair broken screens or other hardware? Physical repairs may need a repair specialist. We can help identify whether the issue appears to be hardware or software and discuss a suitable next step. ### Can you set up a new employee’s laptop? Yes. We agree on required apps, accounts, access and data before setup, then check the person can complete their normal work. ### Can you help with Macs as well as Windows? Tell us the model, operating system and problem. We confirm the scope and whether hardware or a specialist application needs another provider. ### Will you wipe the computer to fix it? A reset is a deliberate change that needs an agreed scope and recovery plan. We investigate the symptoms before proposing it. ### Can you help choose a replacement laptop? We can discuss the work, required software and existing devices. Any recommendation should account for compatibility, warranty and the cost of setup. ### How much does computer support cost? Work is charged from $79 an hour ex GST. We agree on the scope and fee before anything starts, so you know the cost before you decide to go ahead. ## Useful next steps - [IT support](https://www.adarkcloud.com.au/services/it-support) - [Application support](https://www.adarkcloud.com.au/services/application-support) - [Planning an IT purchase and checking tax treatment](https://www.adarkcloud.com.au/blog/instant-asset-write-off-2026-it-upgrade-perth) - [Tradie IT handover checklist](https://www.adarkcloud.com.au/guides/tradie-it-handover-checklist) Reviewed 2026-10-07 - [Ask for IT help](https://www.adarkcloud.com.au/contact) - [Check your IT basics](https://www.adarkcloud.com.au/tools/it-health-check)