# IT support for professional services in Perth

[Read the public page](https://www.adarkcloud.com.au/industries/professional-services)

Help your office team reach the right client files, business accounts and everyday applications. Perth based IT support, with remote help across Australia.

A Dark Cloud Creative helps small professional services teams with email, devices, shared files and business applications. We scope the access and support around the people who need to do the work, including new starters, client sharing and departures. Specific contractual or regulatory requirements need their own agreed scope.

## Office IT access worksheet

Record approved staff access, shared file checks and recovery ownership, with a clear action log for arrivals and departures.

- [Read the checklist](https://www.adarkcloud.com.au/guides/office-it-access-checklist)
- [Download the PDF](https://www.adarkcloud.com.au/downloads/office-it-access-checklist.pdf)

## Match access to the work a person does

A new starter needs the client records for their role without inheriting every permission held by the person who set up the office. A contractor may need one project, while a practice manager needs a different view. Start with an approved role and the tasks it must support.

We can review account ownership, shared mailboxes and file access in Microsoft 365 or Google Workspace. The business decides who is authorised. The review should include specialist practice tools and supplier portals that sit outside the main email platform.

## Keep shared client records in a deliberate place

A client folder in one person's account can become a handover problem when that person changes role. A file sent as an attachment may also leave the team unsure which version is current. Review the location, owner and access model before reorganising the whole library.

We can scope SharePoint, OneDrive or Google Workspace file work around your existing environment. Test the proposed structure with ordinary tasks and people who should be refused access. Record who maintains permissions and approves external sharing afterwards.

## Make external sharing a defined decision

Sending a document to a client, granting a collaborator access and letting a supplier administer a system are different actions. Identify the recipient, records and purpose of the access. A link that opens for you does not establish that the intended client can use it or that somebody else cannot.

We can help review the configuration and scope a representative test. If a customer contract specifies storage location, retention or evidence, provide the actual wording. Legal advice, a formal assurance opinion and an IT configuration job have different responsibilities.

## When a client or tender asks for cyber security evidence

A client, government buyer or insurer may ask for cyber security evidence. The request might name Essential Eight, ASD Essentials, SMB1001 or a supplier questionnaire. Keep its exact wording and due date with the brief rather than assuming the frameworks are interchangeable.

A Dark Cloud Creative can review the request and scope work around your setup, the gaps and the evidence you need. Agree any formal assessment or certification process with the party requesting it. Existing obligations still apply during ASD's Essentials transition.

## Keep the applications around the deadline working

A business app may rely on a browser, device, identity account and vendor service. When a report will not open or an upload fails, record the exact behaviour before replacing the laptop or changing permissions. We can investigate the supporting IT and prepare findings for the product vendor where needed.

Software licence changes and upgrades need a test against the work your team performs. Tell us about add ons, templates, scanners or other dependencies that a standard installation may miss. The handover should make the remaining support owner clear.

## Plan departures before removing the account

Agree which records must remain, who receives enquiries and when the person's access ends. Those decisions should cover cloud accounts, local devices, business apps and external collaborators. Removing a subscription without a record plan can interrupt the handover.

We can scope the approved changes and check the agreed result. Recovery administration also needs an owner who remains with the business. Keep protected credentials separately from the access register and leave personal or confidential client records out of a support enquiry.

## Give recurring IT work a clear owner

Account requests, device updates and recovery checks can become office work that nobody has formally accepted. A support review can establish which tasks need regular attention and which belong to the business, its IT provider or a specialist application vendor.

We are Perth based and offer remote support across Australia. Start with one fault or use the office IT access checklist to prepare a broader review. Ongoing coverage, support hours and exclusions are agreed around your environment rather than assumed from the size of the team.

## Common questions

### Can you help with new starters and departures?

Yes. We can scope device and access work against an approved checklist. The business decides permissions, record ownership and the point at which access should end.

### Can you review who can open our client folders?

We can review the platform, permissions and external sharing within the agreed scope. The business identifies the people who should have access, and the review needs a suitable test that avoids unnecessary exposure of client information.

### Do you support our practice management software?

Tell us the product and the fault. We can discuss the supporting IT and confirm what can be investigated. A product issue or specialist configuration may need its vendor.

### Will this make us compliant with a client requirement?

A general IT review does not establish compliance. Provide the requirement so the work, evidence and responsible parties can be scoped. A formal assessment or legal interpretation may need an appropriate specialist.

### Can you support staff working from other locations?

We offer remote support across Australia where the task suits it. Describe the devices, connections and records staff need so the access and any physical work can be agreed.

### A client has asked about our cyber security. Where do we start?

Send the request wording and the date it is due. Josh C will tell you what it asks for, which parts your current setup already covers and what work would close the gaps.

## Useful next steps

- [Office IT access checklist](https://www.adarkcloud.com.au/guides/office-it-access-checklist)
- [Microsoft 365 support](https://www.adarkcloud.com.au/services/modern-workplace)
- [Google Workspace support](https://www.adarkcloud.com.au/services/google-workspace-support)
- [SharePoint support](https://www.adarkcloud.com.au/services/sharepoint-support)
- [Business application support](https://www.adarkcloud.com.au/services/application-support)
- [IT policies](https://www.adarkcloud.com.au/services/it-policies)
- [SMB1001 support](https://www.adarkcloud.com.au/services/smb1001-support)
- [Essential Eight support](https://www.adarkcloud.com.au/services/essential-eight)
- [Discuss the office setup](https://www.adarkcloud.com.au/contact)
- [ASD Essentials explained](https://www.adarkcloud.com.au/blog/asd-essentials-small-business)
- [Practical ASD Essentials guide](https://www.adarkcloud.com.au/guides/asd-essentials-small-business-guide)

Reviewed 2026-10-15