# IT support around the work you do [Read the public page](https://www.adarkcloud.com.au/industries) A job site, a busy venue and an office have different IT dependencies. Get support from Perth, with remote help across Australia. A Dark Cloud Creative helps small businesses with the email, devices, files, websites and applications their work depends on. Start with the industry closest to your business, use its checklist to record the current setup and enquire about the part that needs attention. ## Find your business Choose the working day closest to yours. Each guide includes a checklist you can keep with the business. ### Trades and site teams Job files, phones and the office handover When job files, email, a work phone or the website slows the day down, start with the task that needs to work. Perth based IT and website help for trades businesses, with remote support across Australia. - [Explore the support](https://www.adarkcloud.com.au/industries/tradies) - [Use the checklist](https://www.adarkcloud.com.au/guides/tradie-it-handover-checklist) ### Hospitality Opening checks, shared devices and vendor contacts A booking, receipt printer, staff account or out of date website can become a service problem quickly. Scope the IT and website around your venue, with Perth based help and remote support across Australia. - [Explore the support](https://www.adarkcloud.com.au/industries/hospitality) - [Use the checklist](https://www.adarkcloud.com.au/guides/hospitality-it-opening-checklist) ### Professional services Client files, staff access and account ownership Help your office team reach the right client files, business accounts and everyday applications. Perth based IT support, with remote help across Australia. - [Explore the support](https://www.adarkcloud.com.au/industries/professional-services) - [Use the checklist](https://www.adarkcloud.com.au/guides/office-it-access-checklist) ## Trades and site based work Email, job documents and device access may be needed away from an office. Review what people need on site, how files are shared and what happens when connectivity is limited. Reporting projects should begin with reliable job records and agreed definitions. ## Professional and office services Shared records, client information and staff access need deliberate ownership. Tell us about confidentiality requirements and customer contracts before the work is scoped. General IT configuration does not replace specialist legal or regulatory advice. ## Customer facing and online businesses A website, business inbox and connected apps may be the first point of contact. Check the enquiry path, access and recovery arrangements. A form that looks correct still needs a delivery test and an inbox someone monitors. ## Your requirements shape the scope Tell us the software you use, where people work and which records matter. We confirm what can be supported and when a vendor or specialist needs to be involved. If a contract sets a requirement, include the relevant wording so the work can be scoped against it. ## Describe a normal day of work Tell us which tasks have to work and where people do them. For a trades business, that may mean opening a current drawing on a phone, receiving a job update and sending an invoice. For an office team, it may mean shared documents, a customer meeting and access to the accounting app. Use those tasks to test the proposed setup. A demonstration in an office does not prove that a workflow works on site with different devices or limited connectivity. The requirements should describe that difference before equipment or software is chosen. ## Account for the systems around the issue A business application can depend on email, file access, a browser and a vendor account. When something fails, the useful first step is to identify which part is affected and who owns it. A fault in one vendor's service may need that vendor to investigate. Keep the application name, error wording and time of the issue with the request. We can discuss the IT investigation and the point at which specialist application support is required. That makes the handover easier when a fault crosses several services. ## Bring the requirements before the quote If a client, insurer or contract sets an access, data location or evidence requirement, provide the relevant wording. The scope needs to identify the systems affected and what a successful result means. A general statement that the business needs to be secure is not enough to price formal assurance work. The support plan should also say who maintains the arrangement afterwards. A control configured for an initial project needs review when staff, suppliers and applications change. ## A checklist with a job to do The tradie worksheet records who owns accounts and where current job records live. The hospitality worksheet helps a manager check essential tasks before opening and record the right vendor contacts. The office worksheet covers staff access and client file handovers. Each has a public guide and a printable PDF. You can use the worksheet yourself or send a short description of a gap you want help investigating. Keep passwords and private customer information out of an enquiry. ## Common questions ### Do you support businesses outside an office? We scope the work around your devices, locations and systems. Describe what people need to do away from the office so access and connectivity requirements can be considered. ### Can you support our specialist business software? Tell us the product and the fault. We can discuss the surrounding IT and confirm the work that can be investigated. A product issue may need the software vendor or a specialist. ### Can you help with a customer security requirement? We can discuss the requirement and the systems it applies to. Configuration work, a gap review and a formal independent assessment have different scopes, so provide the actual wording before the work is agreed. ### What if my industry is not listed? Describe the software you use, where people work and the task that is blocked. We confirm the scope and whether a specialist vendor needs to be involved. The small business page is a useful general starting point. ### Are the checklists free to use? Yes. The advice and printable worksheets are available without an email sign up. They help you record questions and responsibilities. Support work is separately scoped and priced before it starts. ### Do you offer remote help outside Perth? We are based in Perth and offer remote IT support across Australia. Tell us about any physical equipment or site work so we can confirm what can be handled remotely and what needs a separate arrangement. ## Useful next steps - [IT support](https://www.adarkcloud.com.au/services/it-support) - [Business app support](https://www.adarkcloud.com.au/services/application-support) - [Website support](https://www.adarkcloud.com.au/services/website-support) - [Reporting and Power Platform](https://www.adarkcloud.com.au/services/power-platform) - [Website design](https://www.adarkcloud.com.au/services/web-development) - [IT for small business](https://www.adarkcloud.com.au/small-business) - [IT support for tradies](https://www.adarkcloud.com.au/industries/tradies) - [Hospitality IT support](https://www.adarkcloud.com.au/industries/hospitality) - [Professional services IT](https://www.adarkcloud.com.au/industries/professional-services) Reviewed 2026-10-08